Delivery

Discreet & Fast Shipping

Orders ship within 24-48 hours on business days (after successful payment and basic order checks).
Orders placed on Saturday or Sunday are processed on the next business day (usually Monday).
All parcels are shipped in plain, discreet packaging, with no diagnostic-related wording on the outside.
All orders are sent from our US warehouse.
Delivery times shown at checkout are estimates and may vary due to carrier delays, weather, peak periods, or address issues.

Within the US (USPS):

USPS Ground Advantage: $7 (typically 4-6 business days after dispatch, depending on destination).
USPS Priority Mail: $12 (typically 2-5 business days after dispatch, not guaranteed).

Within the US (UPS):

UPS 2nd Day Air: $15 (typically 2 business days after dispatch, business days only, not a guaranteed service level unless explicitly stated by UPS).
Weekend and holiday effect (UPS 2nd Day Air): transit time is counted in business days. As a practical example, orders that are processed and dispatched on Thursday typically arrive on Monday (unless Monday is a holiday). Orders that are processed and dispatched on Friday typically arrive on Tuesday.
PO boxes: UPS generally cannot deliver to PO boxes. If you enter a PO box for an UPS shipment, we may need to change the carrier to USPS where possible.

UPS International services: pricing and estimated delivery times vary by country and are shown at checkout.
Business-day delivery: most UPS international services count business days only (weekends and local holidays may not count toward transit time).
Remote areas: deliveries to remote locations may take longer and may incur additional carrier handling time.
PO boxes: UPS generally cannot deliver to PO boxes. If you enter a PO box for an UPS shipment, we may need to change the carrier to USPS where possible.

If you select UPS for an address that UPS cannot service (including certain PO box addresses or restricted locations), we may manually change the shipment to USPS to complete delivery.
Because this is a manual change, it may cause a processing/dispatch delay.
Carrier changes due to address limitations do not entitle the buyer to compensation, cancellation, or shipping refunds, unless required by mandatory law.

Tracking is provided as soon as your order is dispatched.
Carrier scans and tracking updates can sometimes take 24 hours to appear after label creation or pickup.

International orders: import duties, taxes, and any local handling or brokerage fees are the buyer’s responsibility.
If customs charges are not paid and the parcel is returned or destroyed, we may refund the product value minus shipping and any return/handling costs charged by the carrier, where permitted by law.