1. General Provisions
1.1 These terms and conditions apply to all offers, quotes, and agreements between the customer ("you") and STDtestkits.com ("we" or "us"), regardless of how they are made—whether online, by email, over the phone, or in person.
1.2 Any terms and conditions proposed by you that conflict with ours are not accepted unless explicitly agreed upon in writing.
1.3 If any part of these terms is found to be invalid, the rest of the terms remain in effect. In such cases, we will replace the invalid part with a valid one that closely reflects its original intent.
1.4 If a situation arises that is not covered by these terms, it will be interpreted in line with the rest of our terms and our general business practices.
2. Definitions
2.1 In these terms:
- Customer refers to anyone purchasing products or services from STDtestkits.com.
- Business Gifts are items usually given to business contacts as a token of appreciation.
3. Offers and Pricing
3.1 All offers and quotes are non-binding and valid for 30 days unless stated otherwise.
3.2 An agreement is only official once we confirm your order in writing.
3.3 If there is a difference between your order and our confirmation, our written confirmation is what applies.
3.4 Prices listed in quotes, on our website, or in-store include VAT but exclude additional costs like shipping unless mentioned otherwise.
3.5 If a price on our website, in a quote, or in-store contains a clear error, we are not bound to it.
3.6 Discounts or special pricing in an offer do not automatically apply to future orders.
4. Order Fulfillment and Delivery
4.1 We reserve the right to delay or suspend order processing if we have a valid reason to believe there is a financial risk.
4.2 Estimated delivery dates are just that—estimates. If there is a delay, we will do our best to keep you informed, but we are not responsible for any inconvenience caused.
4.3 If something beyond our control prevents us from fulfilling an order (such as natural disasters, supply chain issues, or government restrictions), we may pause or cancel the order without compensation.
5. Communication
5.1 We are not responsible for issues caused by communication errors, such as incorrect email addresses, internet disruptions, or other technical failures.
6. Shipping and Risk
6.1 We ship worldwide using USPS and UPS. Shipping costs are separate from product prices.
6.2 If a delivery date is missed, it does not entitle you to compensation or cancellation.
6.3 Unless otherwise agreed, the maximum delivery time for webshop orders is 30 days.
6.4 We decide the shipping method unless stated otherwise in writing.
6.5 The risk of loss or damage transfers to you when the package is delivered to your address, a post office, a neighbor (if applicable), or another designated pickup location.
7. Payment
7.1 Payment is required in full before delivery unless otherwise agreed.
7.2 Orders over EUR 500 or Business Gifts may be paid by invoice, with prior written agreement. Invoice payments are due within 14 days.
7.3 Late payments will incur interest—statutory interest for consumers and 1% per month for businesses.
7.4 Payment methods include credit cards (Visa, MasterCard, American Express, Maestro) and debit cards.
8. Cancellations
8.1 Cancellations are possible only if the order has not yet been shipped. If your cancellation request is received but the order has already been shipped by the time your request is processed, the order is final and cannot be canceled. However, we always strive to accommodate cancellation requests whenever possible, depending on the order’s processing status.
9. Returns and Warranty
9.1 You may return products bought through our website within 7 working days for a full refund, unless:
- The product was custom-made or personalized.
- The product is perishable or unsuitable for return.
- You agreed upfront that returns are not allowed.
9.2 Returns must be approved by us in writing and sent back as instructed.
9.3 Products must be returned in their original condition and packaging.
9.4 You are responsible for return shipping costs and any damage incurred during return shipping.
9.5 If a return meets all conditions, we will process a refund (excluding shipping costs) within 30 days.
9.6 All products meet standard quality requirements at the time of delivery. It is your responsibility to check whether they are suitable for your needs.
9.7 Warranty does not cover defects caused by improper use, poor storage, or external factors like extreme weather.
9.8 Any defects must be reported to us within 30 days of delivery.
10. Ownership and Intellectual Property
10.1 Ownership of goods remains with us until full payment is received.
10.2 You agree to respect any intellectual property rights associated with the products.
11. Force Majeure (Unexpected Events)
11.1 If we cannot fulfill our obligations due to reasons beyond our control, we may suspend or cancel your order without compensation. This includes supply chain disruptions, transport issues, or financial default on your part.
12. Legal Matters
12.1 These terms are written in English.
12.2 All legal matters will be governed by Dutch law, excluding the Vienna Sales Convention (CISG).
12.3 Any disputes will be handled by the competent court in the Netherlands.
12.4 STDtestkits.com is based at Vleutstraat 10, 5298 NE, Liempde, The Netherlands, (+31857846212) and registered with the Dutch Chamber of Commerce.